Leilani Nepenthes FAQ
Guarantee

All plants are carefully examined prior to shipping. We guarantee safe delivery. If plant material arrives damaged or in unsatisfactory condition for any reason, and if it is reported to us within 7 days of receipt, it will be replaced. In some cases we will ask for a photo or that the damaged material be returned to us. In case of returns, shipping charges are not refundable. NOTE: A torn leaf is not considered damaged, as product may shift in transit which is beyond our control. We guarantee our product to be of the highest quality. We reserve the right to substitute replacements if we are out of the original.

What will the plants I receive look like?

Plants will ether be shipped bare-root or in 3 1/2' inch pots. Please note the photos are for display purposes only and not the actual plant you will receive. The size of our seed grown plants vary depend on the variety but most are between 4 to 6 inches, plants designated large are about 1 foot across. Rooted cuttings are larger and usually shipped bare-root with moss.

If you have any other questions please email us at jeremiah@leilaninepenthes.com

 

 

 
If I don't want to use the website, how else can I order?

In addition to ordering on our website, you can call 1-530-hamata-1 (1-530-426-2821).

How are the plants shipped?

Orders are shipped by U.S. Postal Service Priority Mail.

Does Leilani ship all year?

Yes, weather-permitting. Leilani closely tracks the weather and ships only when there is a long enough period of time with mild enough weather. Although temperatures in your region may be warm enough to receive plants, local temperatures may not allow us to successfully ship orders containing live plants each day.

I'm going to be in Colorado can I buy plants and take a Greenhouse tour?

Right now we are not open retail hours but feel free to call or email Jeremiah to setup an appointment.

Phone: 1-530-hamata-1

(1-530-426-2821)

eMail: Jeremiah@leilaninepenthes.com

I'm going to be on the Big Island can I buy plants and take a Greenhouse tour?

Call or email Sam to setup an appointment.

Phone: 1-808-965-7140

eMail:nepenthes@hawaiiantel.net